Top 11 Help Desk Specialist Certifications

27 May Top 11 Help Desk Specialist Certifications

ROI CX Solutions’ SOC-2 compliance ensures that we provide our clients with best-in-class cybersecurity and customer confidentiality, deepening customer trust and ensuring brand equity and security for the future. Although you must pay for the course, you don’t have to pay for the lessons that are specific to Microsoft products. If your team doesn’t use Microsoft, you can pay for each lesson individually, rather than buying them together.

You’ll also be able to work efficiently and effectively within a team, and continually improve your skills to meet the changing needs of the industry. Some companies may prefer experience or qualifications from another area of expertise, so it is important to ensure that any certification you obtain is relevant to the position you are applying for. The HDI-CSR certification takes approximately 8 weeks to complete from start to finish. After completing the assessment, you will receive a personalized learning plan outlining what courses you need to take and when they should be completed in order to prepare for the exam. In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills. You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals.

Information Technology Infrastructure Library (ITIL) Foundation

This may seem obvious, but you have to understand the product to explain it to the customer. Get the native Teams experience on certified room and desk devices from Cisco that bring augmented help desk engineer camera and audio intelligence, intuitive controls, and seamless device management to any workspace. The cost of the CompTIA IT Fundamentals+ exam varies depending on where you take it.

If there isn’t training nearby, you can self-study for the final exam using the ITIL Foundation book, offered both online and in hard copy. The cost of getting an ITIL Foundation Certificate depends on the provider and delivery method chosen. Generally speaking, attending a classroom-based course will cost more than taking an online self-study course. Prices can range from $500 to $2,000 USD or more depending on the provider and delivery method chosen. The cost of the ACSP certification varies depending on your location but generally ranges from $150-$200 USD per exam plus any applicable taxes or fees.

Critical-Thinking and Problem-Solving Skills

Elevate your organization’s performance and stand out with HDI Support Center Certification. If you enjoy working with people and technology, this position could be a great fit for you. The SOC-2 standards cover security, availability, processing integrity, confidentiality, and privacy. Official SOC-2 compliance requires an audit completed by a CPA firm, so it’s a good standard to look for.

Soc-2 Compliance is another must-have for any business looking for a call center provider—or building a help desk in-house. SOC stands for “System and Organization Controls,” and has three levels—SOC-1, SOC-2, and SOC-3. SOC-2 compliance is most relevant for call centers, as it follows a series of https://remotemode.net/ security standards regulating how customer data is collected, stored and shared to ensure confidentiality and security. ROI CX Solutions is HIPAA HITRUST compliant, ensuring that we meet the highest level of HIPAA compliance to provide the utmost security and privacy for your clients and patients.

What Is Customer Service? The Ultimate Guide

You should be able to ask relevant questions to gather information and provide feedback to the end-user. Communication skills are critical for IT Help Desk personnel as you will be interacting with end-users who may not have a technical background. You should be able to communicate technical information in a clear and concise manner, without using technical jargon. The median salary and wage for computer support specialists are $57,910 per year and $27.84 per hour as of May 2021 (U.S. Bureau of Labor Statistics (BLS)).

• The Google IT Support and IT Automation with Python Certificates are available in English, Spanish and Portuguese on Coursera, an online learning platform that offers access to online courses.
• Here’s our list of the best certifications available to Help Desk Specialists today.
• In the last section the instructors uncover the PC from inside and demonstrate how it works, what parts are there, explore some troubleshooting basics and hardware upgrade.
• While help desk technicians overlap in some ways with titles like IT support technician, they are ultimately not the same.